Vsee Phone Number
New to VSee Helpdesk? Register for an account. Need a password reminder? Help Center; Register; Register. Name. Email. Password. Confirm. Timezone. To prove you are a human, please tell us the text you see in the CAPTCHA image. You will need a webcam and a microphone or headset for your video conference. You may be prompted with some security warnings. Please proceed if prompted.
Are you a PATIENT and not sure what app to sign up for? Please go to https://vsee.com/patient for some guidance.
Parasparam serial today episode youtube. Are you a PROVIDER? Proceed below.
CREATE YOUR VSEE MESSENGER ACCOUNT
- Go to the VSee website and sign up yourself, or
- Receive a VSee invite link or email from another VSee Messenger user
SIGN UP THRU THE VSEE WEBSITE
1. Please go to https://vsee.com/ and click Get Free VSee.
2. Choose I’m a provider if you are a provider.
3. Click Get VSee Messenger. If you are signing up for VSee Clinic, go here instead.
4. Enter your email address and click Get Free VSee Messenger.
5. Please check your inbox for the activation email. Don't forget to check your spam folder.
6. Click Complete Signup on the activation email.
7. Please fill out the fields with your information then click Register.
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8. The installer file should be automatically downloaded to your device. Please follow the instructions shown afterwards.
9. Once successfully installed, please log-in with the email address and password that you used during the signup process.
Tip: Check the Stay signed in box to prevent you from being logged out of the app.
SIGN UP THRU A VSEE INVITE LINK OR EMAIL INVITE
All VSee Messenger accounts have a unique VSee invite link to share with others.
1. Click on the invite link. Accept the invitation by entering your email address then clicking Free Sign Up.
2. If someone sent you a direct invitation, proceed with the steps below.
3. Please check your inbox for the invitation email. Don't forget to check your spam folder.
4. Click Accept Invite on the activation email.
5. Please fill out the fields with your information then click Register.
6. The installer file should be automatically downloaded to your device. Please follow the instructions shown afterwards.
7. Once successfully installed, please log-in with the email address and password that you used during the signup process.
Tip: Check the Stay signed in box to prevent you from being logged out of the app.
COMMON AUDIO ISSUES
- Audio is choppy, cutting in and out a few times
- Audio is too soft or none at all
- Echo
- No audio on mobile devices, usually due to permissions not set
COMMON FACTORS AFFECTING AUDIO QUALITY
- Network stability
- CPU usage
- Hardware
CHOPPY AUDIO (CUTTING IN AND OUT)
1. Open your Network Statistics window while in a call. See https://help.vsee.com/kb/articles/show-network-warnings-and-statistics
2. Check the graphs.
- Users > Network Delay. If you see spikes, your could be having network issues which may cause poor audio and video quality.
- Users > CPU. If the bar is hitting nearly 90-100%, your CPU is maxed out which may be causing poor audio and video quality.
3. It is also possible that your network is good but that of other call participants are not. This will still cause audio issues. Please check their data.
4. Try to restart your device and advise the other participants to do so as well.
5. Test your network stability. See https://help.vsee.com/kb/articles/network-stability-test-packet-loss-jitter-round-trip-time
6. See other recommendations at the bottom of this article.
SOFT OR NO AUDIO
1. Please make sure you and the other call participants have tried the following:
- Check that each of your microphone and speaker is not muted.
- Turn up other call participant's volume using the slider at the bottom of their video window. Get them to speak into their microphone.
- Make sure to quit other video conferencing software (e.g. Skype, Hangouts). Quit VSee and check if the camera light is still on. If still on, both camera and perhaps the speaker is already in use by other applications.
- Try to restart your device and advise the other participants to do so as well.
2. Run a guided audio/video check here.
3. To manually check your audio settings, click on the gear icon then Audio tab. Select your best mic and speaker from the dropdown list.
4. If you are in a call, go to this same setting by clicking on More > Settings > Audio and Camera Setup on your video window.
5. The green wave form under Microphone must be moving. If not moving:
- Choose another microphone from the dropdown list.
- Search 'Microphone privacy settings' on the Windows search bar. Make sure you have allowed other apps to access your microphone.
6. Try to adjust the volume slider and click on the play button under Speaker.
7. If still no audio, we recommend updating your audio drivers through your computer's Device Manager or System Settings. Please contact us at help@vsee.com for assistance.
8. See other recommendations at the bottom of this article.
ECHO
1. Identify the person who is causing the echo.
- In a one-to-one call, if you are hearing an echo of your voice, it means that the other user's microphone is causing the echo.
- In a group call, if you are hearing an echo, check the video window of the call participants who are not speaking but have a green audio wave that is moving. This means the microphone is picking up sound from that speaker and causing echo.
2. Try to use headphones. This completely eliminates the possibility of echo. Turning the speaker volume all the way up also causes clipping.
3. Mute the microphone if you are not talking.
4. Switch devices. If you are using the webcam mic, we suggest using the built-in mic and speaker. Sometimes when the microphone and speaker are two different devices - there's clock drift - which would cause echo.
5. Consider using speaker phones. We recommend the Jabra 410 Speakerphone or Jabra 510 for Bluetooth support.
6. Try switching between AEC (Audio Echo Cancellation) and AECm.
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- Windows: On the video window, click Settings (gear icon) > Audio and Camera Setup > Advanced link
- Mac: VSee menu > Audio and Camera Setup > Microphone > Advanced link
RECOMMENDATIONS TO IMPROVE AUDIO QUALITY
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- If you or another call participant are having audio issues, adjusting the video resolution may help. See https://help.vsee.com/kb/articles/adjust-video-resolution-and-frame-rate
- Consider upgrading your internet plan to a higher bandwidth.
- Use wired connection (LAN cable) instead of Wi-Fi.
- Move your device closer to the Wi-Fi hotspot or router.
- Consider upgrading your computer or mobile device especially if using older ones.
- Make sure you are not running other video conferencing software (e.g. Skype, Facetime).
- If in a group call, consider reducing the number of participants. Your network probably cannot handle too many call connections at a time.
Using Lenove ThinkPad? See https://help.vsee.com/kb/articles/mic-muted-by-default-on-lenovo-thinkpad
We are here to assist! Please contact us at help@vsee.com if you continue to experience call quality issues.
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